Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Do your products come with a warranty?
Yes, all Fellow furniture pieces include a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.
Are your materials sustainably sourced?
Sustainability is core to Fellow. We prioritize FSC-certified woods, recycled textiles, and ethical manufacturing processes to ensure your home is as kind to the planet as it is beautiful.